This Privacy Policy explains how SARMAS DOLAS LLC ("Sarmas Dolas", "we", "our", or "us") collects, uses, stores, and protects the personal information of users ("you" or "user") when you access or use our products and services through our website.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, contact details (such as email address, phone number), billing information, and identification documents you provide for service delivery.
Account Information: Username, password, and account settings.
Transaction Information: Records of products and services purchased, payment information, and support tickets.
Technical Information: IP address, device information, browser type, and log data collected through cookies and analytics tools.
2. How We Use Your Information
We use your information for the following purposes:
To provide and deliver our products and services.
To process orders, payments, and manage your account.
To communicate with you regarding your account, support requests, or important updates.
To verify your identity and comply with legal obligations.
To improve and optimize our website, services, and user experience.
To prevent fraud, abuse, or violations of our Terms and Conditions.
3. Sharing Your Information
We may share your information in the following circumstances:
Third-Party Service Providers: We may share your information with third parties when necessary to deliver products or services you have requested. These third parties are obligated to use your information solely for the purpose of providing the relevant service.
Legal Compliance: We may disclose your information when required to comply with applicable laws, regulations, or legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Users are responsible for backing up their own data; Sarmas Dolas does not provide backup services.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal information.
Object to or restrict the processing of your personal information.
Withdraw your consent at any time, where applicable.
Request a copy of the information we hold about you.
To exercise these rights, please contact us through the support ticket system on our website.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze site usage, and deliver relevant content. You can manage your cookie preferences through your browser settings.
8. International Data Transfers
Your information may be processed and stored on servers located in countries outside your own. By using our services, you consent to the transfer of your information to such countries, subject to applicable laws.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware of such data, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time without prior notice. Changes become effective immediately upon posting on our website. We encourage you to review this policy periodically.
11. Contact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via the support ticket system within your user account on our website.
SARMAS DOLAS LLC does not provide post-sales support via telephone.
All correspondence and records stored in our systems constitute legal evidence.